Multi-channel ticketing system HappyFox lets you do online trouble ticket management via various channels like mail, phone and live chat, to give your customer a personalized support experience.
Trouble Ticketing workflows Manage trouble ticket workflows by merging similar tickets, cloning already existing tickets, thus making the work of your support agents a cakewalk.
Jira Integration With the
HappyFox-Jira integration, link your customer support requests with your bug fixes and build a seamless relationship between your support and development teams.
Advance Reporting Measure your support by gathering help desk analytics and support staff analytics to enhance your trouble ticket management and deliver smooth customer service.
Knowledge base management Reduce ticket incoming count by giving access to all information through the detailed
knowledge base and FAQ system. Customize your IT trouble ticket software to display the look your company needs.
Remote Customer Support
Not at all times can you fix a trouble ticket from your desktop, neither can you travel to your customer’s location every time. With HappyFox’s
LogMeIn Integration, you can now access your customer’s computer with all his files and apps securely from your machine with the click of a button. Provide instant and efficient trouble ticket support with HappyFox.
SLA Management Increase retention by using canned actions, responding to multiple customers at once and delivering customer support way better than your regular open-source trouble ticketing system.
Trouble ticket dashboardHappyFox provides a comprehensive trouble ticket dashboard that lets you organize and categorize your tickets based on priority, type of ticket etc. to simplify your support process.
Customer ticket escalation With Smart rules,
automate your repetitive function, escalate tickets automatically when required and make sure your SLAs are constantly on target and trouble ticketing is completely hassle-free.
API & Web-hooks HappyFox help desk trouble ticket system comes with features like API and web-hooks for flow of information between multiple web-apps. This also paves the way for integration with hundreds of 3rd party applications with the
Zapier integration.
