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Workflow boosts agent productivity by cutting down repetitive grunt work, so the agents can focus on more important things that enhance customer satisfaction.
You can build dynamic workflows with several steps using a simple and intuitive UI without any coding knowledge. You no longer have to depend on your Engineering team to run costly automation projects.
Automate specific parts of your business processes within or outside of your help desk. Auto-create subtasks, Auto-route tickets or collect approvals, based on various properties of a ticket, all using workflows.
Be it Follow-ups, Reminders, or skill-based Routing, Workflows avoid deviations due to manual errors and ensures consistency and process adherence. Take full advantage of a wide range of available actions to define a detailed multi-step workflow.
There are several reasons that contribute to data inconsistencies when data entry is manual. Be it updating custom fields, Creating follow up Tasks or creating related tickets, you don’t have to deal with data inconsistencies but automate the data entry.
Receive webhooks from any 3rd party systems to automatically update information inside your help desk. You can also soon post webhooks to other products and facilitate a two-way sync between your help desk and other apps.
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