Help Desk Tour Provide faster and better support for your customers.
Get a Demo See HappyFox Helpdesk in action.
Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
Education Streamline your IT and Operations Support
IT Services Provide the best IT support
Non-Profit Organisations Affordable help desk for efficient operations
Airlines Elevate your customer service experience
Retail Delight your customers with speedy support
Telecom Meet your SLAs and Improve Retention
Healthcare Your all-in-one support stack
Real Estate Serve your agents and buyers better
E-books & Guides Resources to reinvent your customer service experience.
Webinars Learn how to make the most of HappyFox products.
Customer Stories Thousands of great companies call HappyFox a great friend.
Videos Checkout our library of educational videos.
Support Center What can we help you with? Talk to our customer support.
Blog Learn tips, stories, and new techniques.
Use Smart Rules to create your help desk workflow automation
Ticket inflow is never in your hands but ticket management sure is. Right from the time a ticket comes in, gets assigned, goes into pending and finally gets resolved, a lot of manual action has been invested into it. Support efficiency is achieved only when the repetitive tasks in the above process can be predefined to function on their own without any manual work.
HappyFox lets you automate these tasks and lets you set your help desk workflow. With the help of Smart rules, you can
Organize your support tasks
Let HappyFox assign tickets to your staff automatically.
When a ticket gets submitted into your HappyFox system, based on criticality, the importance of customer, complexity, and type of ticket, you can use HappyFox Smart Rules to initially define where the ticket should be logged and who it should be assigned to. Create a Smart rule to ‘Assign critical tickets to Admin’ and set the right conditions and parameters and all tickets that fit the conditions will get automatically assigned to the admin.
Automate your help desk Processes
Utilize HappyFox Business rules to automate
HappyFox lets you add tags, change the due date, and send emails based on your pre-defined conditions. If the ticket is nearing SLA, you can create a help desk workflow to add a warning or trigger tags to let your admin or other staff know about the ticket status. You can even automate emails to be sent to the customer/admin based on your SLA criteria.
Increase Productivity of your Support System
Track customer and staff replies and automate tasks based on these actions.
If a staff's or a customer's message remains unresponded, your resolution time is bound to increase. HappyFox lets you automate workflows to change status or escalate ticket in case a staff's or a customer's message remains unresponded. Increase efficiency and productivity by eliminating manual work required for these tasks.
Remove ticket clutter and prioritize your tickets
Group HappyFox tickets the way you want them, without staff interruption.
If a ticket is from an important customer or has been unresolved for a long time, you can set conditions to categorize all these tickets under a specified category, so that they can be addressed with priority. Remove the need for manually finding and organizing these important tickets to gain attention. Update more than one ticket at one go, with no work from your end. Create your help desk workflows to make your support process simpler, smoother and swifter.
Smart Rule Reporting: Monitor and Measure Smart Rule Metrics Smart Rules do not end with just automating the helpdesk. You can now track your Smart Rule Metrics in HappyFox Reports. Get a report on the number of times a Smart Rule is triggered and applied. With the Smart Rule Metrics, you can monitor the rules that require improvement and target to deliver a refined and thorough customer service experience.
The combination of userfriendliness and high customization which HappyFox provides has reaped us many benefits.