Handle your shared inbox emails efficiently

Organize, collaborate, reply & measure your high volume emails, which clutter your shared mailboxes.

Categories

Route all your shared mailboxes such as customerservice@ , hrsupport@, accountpayables@, helpdesk@ and distribute the workload across your team members.

Ticket Queues

Queue up your shared inbox tickets and resolve them in an orderly fashion.

Collaboration

Inbox zero takes team effort! Use private notes to communicate internally. Add tasks and due dates to stay organized and maximize your team's productivity.

Customer Quote

"One of my key clients is now receiving 95% of support tickets being responded to within 2 hours. They are impressed! This is something I have not been able to demonstrate before."

James Powell,
Director, FatCatIT

Clear Ownership

Assign group emails to the right agent automatically and never miss an email. Add subscribers to the ticket and keep the right people informed.

Collision Detection

See who is viewing and replying to a ticket proactively and avoid ticket collision. HappyFox also reactively alerts you if another agent replied before your response.

Automation

Create canned actions for common issues and clear your queue with a few clicks. Add smart rules to automate common actions and reduce unnecessary work.

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