HappyFox IT help desk software
comes with various features like mass reply for tickets, multiple ticket categories, a visual indicator for unanswered tickets, custom ticket statuses and group actions. Now you can mass-delete and even mass-edit custom fields of all your tickets at one go on HappyFox. Managing tickets has never been easier.
Roles and Staffing
You no longer have to worry about which staff member has made an incorrect reply. Define role-based access privileges to make sure that only your most reliable support staff have access to all functionalities. Optimize and divide work to make your support smoother and faster.
With Smart rules and canned actions
, automate ticket communications and notifications to happen at pre-defined intervals. Repetitive tasks will not require any manual work from your support agents, with the power of the HappyFox help desk ticketing software.
Reports and Scheduling
Measure the work of your support team, track their progress with the help of reports. HappyFox help desk software generates reports based on your parameters, for you to monitor the work of your support team. In fact, you can schedule specific reports to reach your mailbox as and when you require them.
Facebook Integration for social customer serviceHappyFox integration with Facebook
opens up new opportunities for Social customer service. Extend support to your customers on Facebook by allowing them to submit issues via private messages on your Facebook page. Have all messages converted to tickets that you can respond to from HappyFox.
Help desk ticketing performance is primarily based on response time and resolution time. Improve both by monitoring SLA
on your tickets. Associate categories to SLA, constantly be informed of ticket resolution times to make sure your SLAs are never missed.
Look and feel
Now your help desk solution can also represent your company’s look. Get your company name, logo, custom colors and custom names to give the exact look that reflects your company website. HappyFox help desk transforms itself in every way to suit your need.
A robust help desk solution offers a lot more than just ticket management. HappyFox also has the community forums feature
where your customers can discuss and share thoughts amongst themselves and also contact support staff via forums for resolutions.
HappyFox is not just your regular help desk. Apart from help desk functions, HappyFox supports various cross functional automations, with the help of useful integrations. Be it CRM, Bug-tracking or eCommerce, HappyFox supports all your favorite business apps. Check out the complete helpdesk integration
Support anywhere. At any time. With LogMeIn
HappyFox integrations are for simplifying your support experience. Now you can log into any customer’s computer from yours using nothing but a button on your ticket screen. Understand issues better, visualize it from the customer’s point of view and resolve it at the same time, with LogMeIn Remote desktop support integration