Help Desk Management
HappyFox provides categories for your tickets to be grouped. Whether they be incidents or service requests, you can categorize these tickets under their respective categories, which will enable easy assignment of tickets.
Community Forum for enabling discussions
Customers can engage in healthy discussions about new changes, issues etc on the community forum. Customers can help one another by sharing issue resolutions, useful insight etc. This increases customer engagement and also helps build good brand loyalty.
Let customers help themselves with Knowledge base and FAQ
A Service Desk does not just deliver IT services via support. It should empower customers to help themselves. With the Knowledge base
on HappyFox Service Desk, you can provide useful articles and FAQ sections to your customers for them to help themselves without needing the inputs of your support staff.
Create a successful service delivery model with the help of HappyFox Service Desk software. Incident management lets you organize all your incidents, assign them based on complexity and urgency and build a strong system that eliminates incident tickets and their recurrence.
Intuitive self-service portal
Customers no longer need to depend on your support staff for ticket submission, status updates etc. With the Support Center
on HappyFox Service Desk Software, your customers can submit their own tickets in minutes, log in and check status and even reply on tickets with effortless ease.
SLAs help define consistent and efficient service delivery. HappyFox SLA management
is perfect for a SaaS help desk as it helps keep check on various areas like First response time, resolution time, replies and assignment. Thus, you can ensure issues are never delayed and customer satisfaction is guaranteed.
Improve service with customizable reports
With a help desk solution
like HappyFox, you can get metrics on staff performance and ticket inflow using help desk reports
that you can customize based on your requirement. This will help you understand problem areas and tackle critical pain points for both staff and customers.
Make the most of useful integrations
HappyFox help desk integrations
include CRMs, Invoicing apps, live chat providers and survey tools for you to add different dimensions for your work and provide a holistic growth to your support process.