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IT Support & Communication
Solutions for Educational Institutions

  • Deflect tickets with smart functionalities
  • Maintain accountability & transparency
  • Provide fast service to your constituents

Schools & Universities that benefit from Help Desk

  • pinewood-school
  • rockhurst-university
  • marblehead-school
  • lead-charter-school

Manage IT support and eliminate collaboration challenges in your school or university with our help desk solutions

The operational success of an educational institution often relies on the quality of its internal IT service management and troubleshooting efforts. HappyFox Help Desk can help you deliver IT support, professional services, and collaboration solutions through a variety of easy-to-use features.

Ease Internal Operations & Support Services

Track and manage hardware and software assets

Your IT infrastructure team can keep track of your institute’s hardware, software, and related tickets with the asset management solution integrated in our help desk service that simplifies tracking, fixing, and replacing faulty IT & non-IT assets.

Explore Asset Management →
Manage application on-boarding and recruitment processes
Promote self-service through a knowledge base

Promote self-service through a knowledge base

Supplement your ticketing system and promote self-service, reduce incoming tickets and save time with HappyFox’s easy-to-build, no-code, multi-lingual, and mobile responsive self-service portal and create a repository of KB articles and FAQs on it.

Learn more about Knowledge Base →

Solve IT issues faster with remote support software

While providing IT support, you sometimes need access systems to check the issue completely. With our LogMeIn Remote support integration, you can access the hardware from a remote location to get a better idea of the issue and fix it faster.

Explore Remote Customer Support →
Collaborate seamlessly across multiple departments

Trusted and loved by customers ❤️

Elevate IT Support with Value-Added Features

Organize & manage internal tech support with Smart Rules

Simplify internal support by routing tickets to appropriate teams and automating repetitive tasks to save time and effort by setting up automation rules to solve complex technical support scenarios.

Explore Help Desk Automation →
Organize & manage internal tech support with Smart Rules
Gather insights and analyze support performance

Gather insights and analyze support performance

Monitor your IT Support team’s performance with insights from Agent Activity reports. Plan resources and collaborate on projects as you get insights into your support staff performance with metrics like FCR%, time to closure, and response rates.

Explore Help Desk Reporting →

Ensure top-level compliance & security

Secure your data via data encryption with our security features like 2FA and audit logs to decrease the risk of unauthorized access. HappyFox adopts Industry accepted security & privacy frameworks with GDPR, SOC 2 Type II, and CCPA certifications.

Explore our Security Framework →
Ensure top-level compliance & security

Stay updated on tickets and eliminate SLA breaches

  • Eliminate SLA breaches via periodic notifications about ticket expiry dates.
  • Measure and monitor your SLAs and always respond to clients on time.
  • Define SLAs based on help desk staff availability and business hours across time zones.
Explore Omnichannel Support

Simplify Complex Communication Channels

Unify IT requests from multiple channels and teams

With our help desk software, IT and other teams can automatically sort tickets from multiple channels into custom categories and tag them on the basis of priority, status, and assignee. This functionality can ease up the IT team workloads.

Take a Tour of HapyFox Help Desk →
Unify IT requests from multiple channels and teams
Simplify internal discussions and collaboration for technicians

Simplify internal discussions and collaboration for technicians

Ensure equal distribution of work between field technicians at different levels of the workforce while ensuring timely permits & approvals with features like Private Notes to simplify internal discussions, share input, and facilitate seamless ticket transfer.

Learn more about HapyFox Help Desk →
Speak with a Help Desk Specialist

Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.