Schools & Universities that benefit from Help Desk
Simplify your work with automation and collaboration between departments through our help desk that categorizes and handles issues and queries with ease.
Itegrate multiple channels, task management tools, and projects. Fix bugs, handle development requests, manage access privileges and more with HappyFox.
There are a vast number of activities in educational institutes that require manual work. Whatever stage of application processing, recruitment, or on-boarding you are in, our ticket support system reduces your workload and the time spent on tracking applications.
Manage faculty interviews and discussions and let HappyFox’s powerful help desk tool take over your entire recruitment process by giving it the HappyFox edge.
Management and administration teams in schools and universities perform activities that often involve a lot of inter-team collaboration. Administration and management teams often need input from other departments to solve queries. Our Help Desk lets you collaborate on and track support requests with other departments.
Without a proper system, a lot of time is wasted in keeping track of requests and solving them. With HappyFox, IT teams can streamline queries from multiple channels into a single interface. Features like custom queues, statuses, & fields help organize and segment requests based upon their nature.
Keeping track of your institute’s hardware and software and their related tickets can be daunting. Our dedicated asset management solution simplifies tracking, fixing, and replacing faulty IT & non-IT assets. Advanced features like Asset Reporting and Audit Trails make your IT support experience much better.
Faculty and administrative staff might contact you directly to get information on simple technical questions. With a robust self-service portal, they no longer need to reach out to you, but simply check your support center and gather the information they need. This drastically reduces the load on your IT staff.
Why struggle when you can have a personalized help desk that categorizes and handles all your student service-related issues and inquiries at the comfort of your hand-held device? HappyFox’s mobile app lets you perform all ticket level actions on your mobile just the way you do on the desktop.
Now your students submit queries via online portal with ease using HappyFox’s social media integrations. They just have to send a message or post a reply to the institution’s Facebook or Twitter. That will automatically get converted to a HappyFox ticket for your support staff to look into and respond.
Your alumni matter to you. Stay in touch with them, run campaigns for fundraising, host conferences and build a good alumni relationship with the help of the HappyFox ticketing system. HappyFox packs powerful features like Contact Groups to segment your alumni based upon their year of passing.
Jeremiah Barber Web Development Director, Rockhurst University
Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.