Schools & Universities that benefit from Help Desk
The operational success of an educational institution often relies on the quality of its internal IT service management and troubleshooting efforts. HappyFox Help Desk can help you deliver IT support, professional services, and collaboration solutions through a variety of easy-to-use features.
Improve internal communication & ticketing with help desk support system that can simplify workflows, provide remote support, and encourage self-service.
Leverage features like automation via Smart Rules, auto-assignment, and real-time reporting. Also, avail security and compliance features in your IT help desk.
Your IT infrastructure team can keep track of your institute’s hardware, software, and related tickets with the asset management solution integrated in our help desk service that simplifies tracking, fixing, and replacing faulty IT & non-IT assets.Explore Asset Management →
Supplement your ticketing system and promote self-service, reduce incoming tickets and save time with HappyFox’s easy-to-build, no-code, multi-lingual, and mobile responsive self-service portal and create a repository of KB articles and FAQs on it.Learn more about Knowledge Base →
While providing IT support, you sometimes need access systems to check the issue completely. With our LogMeIn Remote support integration, you can access the hardware from a remote location to get a better idea of the issue and fix it faster.Explore Remote Customer Support →
Web Development Director,
IT Support Manager
High Point Academy
Simplify internal support by routing tickets to appropriate teams and automating repetitive tasks to save time and effort by setting up automation rules to solve complex technical support scenarios.Explore Help Desk Automation →
Monitor your IT Support team’s performance with insights from Agent Activity reports. Plan resources and collaborate on projects as you get insights into your support staff performance with metrics like FCR%, time to closure, and response rates.Explore Help Desk Reporting →
Secure your data via data encryption with our security features like 2FA and audit logs to decrease the risk of unauthorized access. HappyFox adopts Industry accepted security & privacy frameworks with GDPR, SOC 2 Type II, and CCPA certifications.Explore our Security Framework →
With our help desk software, IT and other teams can automatically sort tickets from multiple channels into custom categories and tag them on the basis of priority, status, and assignee. This functionality can ease up the IT team workloads.Take a Tour of HapyFox Help Desk →
Ensure equal distribution of work between field technicians at different levels of the workforce while ensuring timely permits & approvals with features like Private Notes to simplify internal discussions, share input, and facilitate seamless ticket transfer.Learn more about HapyFox Help Desk →
Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.