Communication and Support
Solutions for Schools & Universities

  • Improve communication
  • Simplify admin tasks
  • Increase efficiency
  • Manage staff and student queries
  • Setup Knowledge Base for FAQs
  • Boost your team’s productivity

Schools & Universities that benefit from Help Desk

  • pinewood-school
  • rockhurst-university
  • marblehead-school
  • lead-charter-school

Eliminate communication and support challenges while serving students and faculty in your educational institution.

Management & Admin Support

Manage application on-boarding and
recruitment processes

There are a vast number of activities in educational institutes that require manual work. Whatever stage of application processing, recruitment, or on-boarding you are in, our ticket support system reduces your workload and the time spent on tracking applications.

Manage application on-boarding and recruitment processes
Use intelligent automation to speed up every task

Use intelligent automation to speed
up every task

Manage faculty interviews and discussions and let HappyFox’s powerful help desk tool take over your entire recruitment process by giving it the HappyFox edge.

Collaborate seamlessly across multiple
departments

Management and administration teams in schools and universities perform activities that often involve a lot of inter-team collaboration. Administration and management teams often need input from other departments to solve queries. Our Help Desk lets you collaborate on and track support requests with other departments.

Collaborate seamlessly across multiple departments

IT Tech Support

Unify request streams from
multiple channels

Without a proper system, a lot of time is wasted in keeping track of requests and solving them. With HappyFox, IT teams can streamline queries from multiple channels into a single interface. Features like custom queues, statuses, & fields help organize and segment requests based upon their nature.

Unify request streams from multiple channels
Track and manage hardware and software assets

Track and manage hardware
and software assets

Keeping track of your institute’s hardware and software and their related tickets can be daunting. Our dedicated asset management solution simplifies tracking, fixing, and replacing faulty IT & non-IT assets. Advanced features like Asset Reporting and Audit Trails make your IT support experience much better.

Promote self-service with an
IT support center

Faculty and administrative staff might contact you directly to get information on simple technical questions. With a robust self-service portal, they no longer need to reach out to you, but simply check your support center and gather the information they need. This drastically reduces the load on your IT staff.

Promote self-service with an IT support center

Student Groups & Alumni Support

Manage student services on the go

Why struggle when you can have a personalized help desk that categorizes and handles all your student service-related issues and inquiries at the comfort of your hand-held device? HappyFox’s mobile app lets you perform all ticket level actions on your mobile just the way you do on the desktop.

Manage student services on the go
Stay on top of social media

Stay on top of social media

Now your students submit queries via online portal with ease using HappyFox’s social media integrations. They just have to send a message or post a reply to the institution’s Facebook or Twitter. That will automatically get converted to a HappyFox ticket for your support staff to look into and respond.

Achieve stellar alumni engagement

Your alumni matter to you. Stay in touch with them, run campaigns for fundraising, host conferences and build a good alumni relationship with the help of the HappyFox ticketing system. HappyFox packs powerful features like Contact Groups to segment your alumni based upon their year of passing.

Achieve stellar alumni engagement
“We were very impressed with HappyFox, and it was their customer service, tech support and robust features that made them an easy choice, and it’s going very well.”

Jeremiah Barber Web Development Director, Rockhurst University

Rockhurst University
Speak with a Help Desk Specialist

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