Zendesk Vs HappyFox

Compare how Zendesk and HappyFox customers rate their experience on G2 Crowd - an independent peer-to-peer, business solutions review platform.

HappyFox

HappyFox

Rating

4.5

VS

Zendesk

Zendesk Support

Rating

4.0

Why pay extra to learn when it should have been simple, to begin with?

Setting up your HappyFox help desk takes less than an hour. With our intuitive interface, there is little or no learning curve for your agents.
If you need a refresher course, you can always go to our free in-app training module.

9.5

8.7

Ease of use

9.1

8.7

Meets Requirements

9.2

8.5

Ease of Admin

9.1

8.4

Ease of setup

HappyFox

Zendesk Support

Ease of setup, ease of use, knowledge base with canned questions and answers. Go for it! You are likely to love HappyFox and its customer support team.

Gunnar Larsson Business Development Director

Yooba Corporation.

Rating stars

Your tickets are important to you. And your ticketing interface to us!

Our ticketing interface allows you to better collaborate, manage and resolve tickets. We’ve built features like quick actions, preview, card/list views etc. to specifically boost your productivity.

9.1

Ticket Collaboration

8.7

9.3

Ticket creation experience

8.9

9.0

Workflow

8.6

9.3

Ticket response experience

8.9

HappyFox

Zendesk Support

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department.

Michael Baker President

Dorian Business Systems, Inc.

Rating stars

A unified platform for all your channels.

Unify, track and manage customer communications from multiple channels on a single help desk platform.
Email, Social Media, Phone, Chat, and SMS - we’ve got it all covered.

Social Integration

8.3

8.6

Email to case

8.9

9.3

Chat/live support

8.6

8.9

HappyFox

Zendesk Support

The best help desk software

A practical and intuitive framework to provide best-of-class customer support.

Our Automation Suite will reduce monotony and boost productivity.

Smart Rules and Canned Actions help boost productivity by automating mundane help desk tasks like ticket organization, assignment and replying to frequently asked questions. Using our multiple assignment algorithms, you can decide how incoming tickets should be distributed among your agents.

SLA Management

8.8

8.2

Response Automation

9.2

8.5

HappyFox

Zendesk Support

Using HappyFox smart rules and KB allow us to simply redirect customers to the detail pre-written answer so that we do not have to explain, write, compose, create sreen capture again and again.

Customer

Stéphane Lafrenaye Chef d'entreprise

Previsite Quebec Inc.

Rating stars

We help you build your workflow. Not restrict it.

Customize HappyFox to match your support workflow and for maintaining brand consistency. HappyFox is built to scale with ease at less complexity. Custom-fields, statuses, brands and more - you can choose what’s right for you. Custom roles & permissions allow you to restrict or grant access to features.

8.8

8.5

USER, ROLE, AND ACCESS MANAGEMENT

8.7

8.1

Customization

9.0

8.7

Integration API’s

9.2

8.2

Internationalization

HappyFox

Zendesk Support

If you are looking for a feature rich innovative product- your search ends here. Great customer service and quick setup - also tools to convert legacy data.

Customer

Sachin Choudhari CEO

CircularEdge.

Rating stars

Easy to setup and manage, easy to use, customizable to our needs. HappyFox is stream lining the way we help our users.

Customer

James Towner Director of IT

LiveOps Inc.

Rating stars

Deflect potential tickets using our powerful integrated self-support portal.

Self-service makes it easier for the agents and customers to find the right information quickly. Using our searchable knowledge base, reduce incoming support tickets, cut costs and improve resolution time.

8.9

Ideas/Feedback

8.3

8.6

Knowledge Base

8.6

8.3

Forums

8.3

8.9

Q&A

8.4

9.2

Customer Portal

8.5

HappyFox

Zendesk Support

Use of the knowledge base has made the process easier with staff being able to access articles to help solve their problems or answer questions.

Customer

Nichole McCauley

K12 Academic Services.

Rating stars

Use live reporting to review vital performance metrics anytime.

With a great reporting tool and dashboard, you can review your team's performance and optimize your workflow.
Live reporting ensures that your reporting data is always up to date.

8.7

8.2

Dashboards

8.5

8.2

Reporting

8.4

8.5

Attachments/Screencasts

HappyFox

Zendesk Support

Integrating HappyFox has been one of the best decisions we've made for our support team. We're able to see customer info from Magento right for each HappyFox ticket and chat. Our team is much more organized and efficient. It's been a game changer for us.

Customer

Whitney Pye Director of Ecommerce

BGZ brands™

Rating stars

You Matter to Us

Businesses love our customer support team. HappyFox is available 24/7 by email, live chat, and phone. Our dedicated engineers
will help you during setup, on-boarding and in managing your custom support workflows.

Quality of Support

8.6

9.5

Is the product headed in the right direction?

8.4

9.4

Performance & Reliability

8.7

9.2

HappyFox

Zendesk Support

Easy to use, easy to learn, intuitive system and the HappyFox team are quick to reply and very obliging of any requests.

Customer

Lisa I. Speransky Head of US Marketing

BEABA

Rating stars

Also their on boarding and customer support is fantastic! If you have any questions or problems, they're fantastic in this realm.

Customer

Evan Lovett-Harris Director of Operations

Xtracycle

Rating stars

* The ratings below are based on user reviews collected by G2 Crowd as of January 10, 2018.

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