Zendesk Vs HappyFox

Check out our customer reviews & learn why HappyFox is a better alternative to Zendesk.

HappyFox

4.5/5

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Vs

Zendesk Support

4.0/5

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Keep it simple and focussed

Setting up your HappyFox help desk takes less than 15 min and with the intuitive interface there is little or no learning curve.

8.9

8.6

Meets Requirements

9.6

8.7

Ease of use

9.2

8.4

Ease of setup

9.4

8.4

Ease of Admin

HappyFox

Zendesk Support

Ease of setup, ease of use, knowledge base with canned questions and answers. Go for it! You are likely to love HappyFox and its customer support team.

Gunnar Larsson Business Development Director

Yooba Corporation.

Rating stars

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department.

Michael Baker President

Dorian Business Systems, Inc.

Rating stars

Core help desk features

Smart Rules and Canned Actions helps boost productivity by automating mundane help desk tasks like: ticket organisation, assignment and replying to frequently asked questions.

9.0

Workflow

8.7

9.1

Response Automation

8.6

8.9

SLA Management

8.1

9.0

Ticket Collaboration

8.7

9.3

Ticket creating user experience (staff)

8.9

9.3

Ticket response user experience

8.9

HappyFox

Zendesk Support

Get organized with less effort

Unify, track and manage customer communications from multiple channels on a single help desk platform.

Customer Portal

8.4

9.4

Email to case

9.0

9.4

Chat/live support

8.5

9.4

Social Integration

8.2

9.1

HappyFox

Zendesk Support

Integrating HappyFox has been one of the best decisions we've made for our support team. We're able to see customer info from Magento right for each HappyFox ticket and chat. Our team is much more organized and efficient. It's been a game changer for us.

Customer

Whitney Pye Director of Ecommerce

BGZ brands™

Rating stars

The best help desk software

A practical and intuitive framework to provide best-of-class customer support.

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Connect the missing dots with self-service support

Self-service makes it easier for the agents and customers to find the right information quickly on a searchable knowledge base. Reduce incoming support tickets, cut costs and improve resolution time.

Forums

8.8

8.2

Knowledge Base

8.5

8.5

Ideas/Feedback

9.3

8.2

Q&A

9.4

8.4

HappyFox

Zendesk Support

Use of the knowledge base has made the process easier with staff being able to access articles to help solve their problems or answer questions.

Customer

Nichole McCauley

K12 Academic Services.

Rating stars

Using HappyFox smart rules and KB allow us to simply redirect customers to the detail pre-written answer so that we do not have to explain, write, compose, create sreen capture again and again.

Customer

Stéphane Lafrenaye Chef d'entreprise

Previsite Quebec Inc.

Rating stars

Help Desk Platform

Customize HappyFox to match your support workflow and for maintaining brand consistency. HappyFox is built to scale with ease at less complexity.

8.7

8.1

Customization

8.8

8.4

User/role/access management

9.4

8.1

Internationalization

9.3

8.7

Performance

9.3

8.6

Integration API’s

HappyFox

Zendesk Support

If you are looking for a feature rich innovative product- your search ends here. Great customer service and quick setup - also tools to convert legacy data.

Customer

Sachin Choudhari CEO

CircularEdge.

Rating stars

Easy to setup and manage, easy to use, customizable to our needs. HappyFox is stream lining the way we help our users.

Customer

James Towner Director of IT

LiveOps Inc.

Rating stars

How can we help?

Businesses love our customer support team. HappyFox is available 24/7 by email, live chat, and phone. Our dedicated engineers will help you during setup, on-boarding and managing custom support workflows.

9.5

Quality of support

8.5

9.4

Ease of doing business with

8.5

9.3

Product direction

8.2

HappyFox

Zendesk Support

Easy to use, easy to learn, intuitive system and the HappyFox team are quick to reply and very obliging of any requests.

Customer

Lisa I. Speransky Head of US Marketing

BEABA

Rating stars

Also their on boarding and customer support is fantastic! If you have any questions or problems, they're fantastic in this realm.

Customer

Evan Lovett-Harris Director of Operations

Xtracycle

Rating stars

* The ratings above are based on user reviews collected by G2 Crowd as of September 26, 2017.

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