Setting up your HappyFox help desk takes less than an hour. With our intuitive interface, there is
or no learning curve for your agents.
If you need a refresher course, you can always go to our free in-app training module.
Ease of setup, ease of use, knowledge base with canned questions and answers. Go for it! You are likely to love HappyFox and its customer support team.
Gunnar Larsson Business Development Director
Our ticketing interface allows you to better collaborate, manage and resolve tickets. We’ve built features like quick actions, preview, card/list views etc. to specifically boost your productivity.
Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department.
Michael Baker President
Dorian Business Systems, Inc.
Unify, track and manage customer communications from multiple channels on a single help desk platform.
Email, Social Media, Phone, Chat, and SMS - we’ve got it all covered.
Smart Rules and Canned Actions help boost productivity by automating mundane help desk tasks like ticket organization, assignment and replying to frequently asked questions. Using our multiple assignment algorithms, you can decide how incoming tickets should be distributed among your agents.
Using HappyFox smart rules and KB allow us to simply redirect customers to the detail pre-written answer so that we do not have to explain, write, compose, create sreen capture again and again.
Stéphane Lafrenaye Chef d'entreprise
Previsite Quebec Inc.
Customize HappyFox to match your support workflow and for maintaining brand consistency. HappyFox is built to scale with ease at less complexity. Custom-fields, statuses, brands and more - you can choose what’s right for you. Custom roles & permissions allow you to restrict or grant access to features.
If you are looking for a feature rich innovative product- your search ends here. Great customer service and quick setup - also tools to convert legacy data.
Sachin Choudhari CEO
Easy to setup and manage, easy to use, customizable to our needs. HappyFox is stream lining the way we help our users.
James Towner Director of IT
With a great reporting tool and dashboard, you can review your team's performance and optimize your
Live reporting ensures that your reporting data is always up to date.
Integrating HappyFox has been one of the best decisions we've made for our support team. We're able to see customer info from Magento right for each HappyFox ticket and chat. Our team is much more organized and efficient. It's been a game changer for us.
Whitney Pye Director of Ecommerce
Businesses love our customer support team. HappyFox is available 24/7 by email, live chat, and phone. Our
will help you during setup, on-boarding and in managing your custom support workflows.
Easy to use, easy to learn, intuitive system and the HappyFox team are quick to reply and very obliging of any requests.
Lisa I. Speransky Head of US Marketing
Also their on boarding and customer support is fantastic! If you have any questions or problems, they're fantastic in this realm.
Evan Lovett-Harris Director of Operations
* The ratings below are based on user reviews collected by G2 Crowd as of January 10, 2018.