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Customer Portal or the Support Centre refers to that part of the help desk application that faces its user base. The customer portal usually contains FAQs, Knowledge Bases, and a New Ticket Form which lets a user create new tickets.
The primary purpose of a customer portal is to address all the issues that the end customer of a company would face and provide for an interaction point where these can be addressed. A customer portal is commonly a module tightly integrated with a help desk.