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Private note, is an internal note left by a support agent, on a ticket, for the rest of the team members or relevant subscribers on a ticket to see. A private note essentially is internal and does not send out a response to the customer and hence can be used for internal communication purposes.
Quick examples of some use-cases that could help:
Assuming each of the above terms was a status, each could be interpreted as an “Open Status” where work by a specific team was happening.