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A task is a small individual work item on a ticket that can be allocated to an individual user and then tracked via a ticket. For instance, a new employee onboarding ticket could have multiple smaller tasks in it. Take an example:
All these are smaller tasks that could be attached to a ticket, that help in breaking down a larger work item.
When a tool or an app lets a user create, edit, assign and manage a set of tasks, each with different members of a team responsible for it, it is said to do Task Management. Task Management is a simple but effective way of breaking down a master level work into smaller subtasks, to speed up resolution and increase individual accountability.
Using task management it is easy to understand what work is assigned to whom, and what are the individual deadlines.
HappyFox lets you create and manage tasks from within tickets, which provide the best context possible. Learn more about building and setting up your task-based workflows, using Task Management. Visit the links below: