Make customer service a lot simpler by using the clean HappyFox interface to track tickets and view all email, voice and live chat communication on your ticket. Assign tickets to concerned agents and view all tickets with their status on the dashboard.
Create statuses that suit your tickets best and also personalize customer service by viewing most recently added tickets with both description and owner to decide priority.
Internal Communication and Collaboration Tool
Take customer service a notch above by marking important tickets and receiving notifications, use the HappyFox
private notes feature to discuss internally among support agents regarding issues and make sure that no ticket response gets delayed.
Personalized Customer Service
Using the Magento Integration
, personalize your customer service by bringing in all the billing and shipping information from your eCommerce website onto your HappyFox ticket and utilize the data to provide swift and personalized customer service.
Social Media Customer Service
Using our Facebook Integration
, give your business the competitive edge with Social media support. HappyFox converts private messages on your Facebook page into tickets that you can prioritize and respond to, which in turn will go as replies to your customer’s Facebook message.
HappyFox is not just a regular customer support application, but is also a multilingual help desk
. HappyFox supports 35 languages that include French, Spanish, Dutch, German and Portuguese and is a complete package for your support no matter what language you serve your customers in.
Create unlimited custom fields for tickets and contacts. Choose from text, number or multiple selection field types, build dependency levels and make your customer support an optimized process that is devoid of any difficulties.
Knowledge Base Content Management System
Create your own knowledge base
with all the articles required for self-service. With the search and browse features, finding relevant articles is a breeze. Achieve customer service without having to expend any work from your support agents.
Pioneer amazing customer service with the help of the HappyFox customer service application, and let your customers know they matter to you.
Remote Customer Service
Bring complete customer satisfaction by delivering top class customer service right on your customer’s machine without having to move from yours. With HappyFox-LogMeIn Integration
, remote customer support has never been easier. Access your customer’s machine and fix issues with ease.