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Using the no-code workflow builder, you can automate mundane tasks in your help desk, so the agents can focus on more important things.
Automate manual data entry tasks and promote data enrichment. Configure customer support processes once and ensure organizational compliance every single time.
Respond to customers faster, better, cheaper and drive efficiencies at scale. Automate daily agent activities. Agents get more time on strategic customer support. Automatically add ticket replies and private notes to promote closer interaction and communication among team members.
Assign Tasks for New Hire Tickets
Auto Escalate Tickets Based on the Ticket Context
Auto Decrement Available Support Time for a Contact Group
Auto Update Custom Fields based on triggers from your in house DB or a CRM
Read Incoming Emails and Capture fields
Auto Merge Duplicate Tickets
Auto reply and auto close simple How-to tickets
Auto Create Child Tickets to a Parent Ticket