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Ticketing System Deliver exceptional customer service with HappyFox.
Knowledge Base Promote self-service; build help and FAQ pages.
Canned Actions Respond faster using templated responses and actions.
Automation Reduce the time spent on repetitive tasks.
Task Management Create and manage all the tasks involved in resolving a ticket.
Asset Management Track hardware and software assets in one place.
Satisfaction Survey Get Feedback and Improve Customer Experience.
Help Desk Reports Monitor, Analyze and Improve your Customer Support.
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Utilize forum threads to help customers help each other and connect.
With this intuitive discussion platform, encourage active customer collaboration, create and curate content and build customer loyalty. Your customers can learn collaboratively by discussing with other customers/peers and gain knowledge as well as resolutions for issues on an immediate basis.
Reduce support costs by helping customers answer each others' questions. Gather feedback from
customers and save time for your support agents by allowing them to address multiple customers with
similar issues, at one go.
To strengthen your support process, establish an internal forum for peers to help staff and discuss issues confidentially
Notifications and Permissions
Topic owners can manage permissions to decide whether your customers or visitors can view or reply
to the thread.
Reply notifications on threads bring prompt attention of staff and owner into the conversation, so queries are responded to and addressed instantly.
Switch Views Customers can choose to view all trending forum posts in the community, or only their own posts to manage replies and look for solutions.
Forum post status When viewing a forum post, see the number of replies on the post. Also, the 'Answered' status on a post allows your customers to find answers to their issues from existing forum discussions.
Share on Social Media Your users can share forum responses on social media, thus letting more people know about announcements, solutions, etc.
Build a thriving online free-sharing community for your customers and construct working relationships. Encourage them to visit your website and discuss threads more often, and generate fresh content that can be referenced for the future.