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When a ticket has reached a resolution in terms of its issue, it is said to be resolved and considered closed. It doesn’t have to be a status or a specific property but could refer to the overall state of an issue is resolved.
A ticket can reach a closed status in two ways:
Using Automation and Smart rules:
Automation and smart rules can be built in a way in which it automatically moves tickets from one status to a closed status, after a certain condition.
Manual Move to Status:
Can move the ticket to a closed status, after the issue has been resolved.