A Zendesk Alternative with
No Hidden Costs No Complexity No Subpar Support

Discover why businesses are switching from Zendesk to HappyFox.

Experience the difference firsthand—book your personalized demo today.

40%

Improvement in Time to go live

$10,000+

Annual cost savings for teams with 10+ agents

2x

Easier than Zendesk to use & setup

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Trusted by organizations worldwide

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6 reasons why growing teams are moving to HappyFox over Zendesk

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Unlock 33% Savings

Save up to $800/month or $11,800/year with HappyFox for teams of 10+. Larger teams can unlock more savings with our unlimited agent plans.

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Effortless Setup & Configuration

Go live in under an hour for straightforward use cases. For more complex scenarios, we'll have you up and running within 1-2 weeks.

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Functionalities without the complexity

It doesn't have to be necessarily complex. Clients love HappyFox for its intuitive UI. Get all the help desk functionalities Zendesk offers without the complexity and hidden costs.

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Help Desk for All Team Sizes

HappyFox effortlessly adapts to your evolving needs, providing flexibility and customization across ticketing, support center, workflows, automations and reporting.

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Advanced Features for Diverse Needs

We empower clients to succeed with unique features like multi-brand support centers, custom ticket statuses, asset and task management for cross-department use cases.

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Exceptional Customer Service

All teams, including the CEO, are involved in customer support processes. This ensures escalations are addressed faster and issues resolved quicker.

HappyFox Vs Zendesk - Comparision | A Zendesk Alternative

Please fill in the form below to reveal pricing

Mighty

$ -- Per agent/mo
% % Savings Saving compared to monthly pricing
  • Omnichannel Ticket Creation
  • SLA Management
  • Knowledge Base
  • SSO (GSuite/SAML/Azure)
  • SSL Certificate Hosting
  • Migration Assistance

Fantastic

$ -- Per agent/mo
% % Savings Saving compared to monthly pricing

$ $ for $ agents / year

  • Everything in Mighty
  • Multi-brand Helpdesk
  • SLA Breach Notification
  • Custom Ticket Queues
  • 24/7 Email Support
  • Optional EU Data Center

Enterprise

$ -- Per agent/mo
% % Savings Saving compared to monthly pricing

$ $ for $ agents / year

  • Everything in Fantastic
  • Proactive Agent Collision
  • Task Management
  • Asset Management
  • 24/7 Email/Chat Support
  • Uptime SLA

Enterprise Plus

$ -- Per agent/mo
% % Savings Saving compared to monthly pricing

$ $ for $ agents / year

  • Everything in Enterprise
  • Agent Scripting
  • 2 TB Attachment Store
  • All-time Reporting History
  • 24/7 Email/Chat/Phone Support
  • Customer Success Manager

All plans require a minimum of 5 help desk agents. Non-profit and educational organizations are eligible for a discount.

Compare Help Desk Plans

 

Mighty $29/mo

Fantastic $49/mo

Enterprise $69/mo

Enterprise Plus $89/mo

Ticket Management

50 GB
500 GB
1 TB
2 TB

Customer Management

Help Desk Automation

Support Center

5 brands
15 brands
25 brands

Help Desk Reporting

Last 1 year
Last 3 year
Last 5 year
All Time

Security

Basic
Basic
Basic
Advanced

Support

5AM-5PM (Mon-Fri)
24/7
24/7
24/7
8AM-5PM (Mon-Fri)
5AM-5PM (Mon-Fri)
24/7
24/7

8AM-5PM (Mon-Fri)
5AM-5PM (Mon-Fri)
24/7

Third Party Integrations

Inbuilt Integrations

Mobile

* Planned
# Only with custom domain

Frequently Asked Questions

Who are help desk agents? icon

Support agents (help desk staff) who will be actively managing and responding to tickets raised by contacts.

What are Categories? icon

Categories allow you to separate incoming requests into dedicated ticket types that can be distributed to a specific team, have unique SLA requirements, and produce insightful metrics.

How can I change my plan? icon

You can upgrade your plan at any point in time. However, if you want to downgrade, you can do it at the end of the current billing cycle. You may also write to [email protected] or contact your Account Executive.

Do you offer a trial? icon

Yes. We encourage you to request a demo to determine if HappyFox Help Desk is the right fit for your organization. Once we identify your needs, we'd be happy to provide access to a trial account where you can configure your proof of concept.

Do you offer discounts for non-profits or educational institutes? icon

We offer a 10% discount on annual subscriptions on any plan.

What are the available billing cycles? icon

We offer a monthly, annual, 2-year savings plan (paid upfront), and 3-year contract for agent-based pricing.

More from HappyFox

icon

Live Chat

Chat with your customers instantly on mobile, desktop, and web.

Start free trial icon
icon

Chatbot

Engage and reach your customers 24x7 with ready-to-go chatbots.

Get a demo icon
icon

Assist AI

Provide IT support directly from Slack and Microsoft Teams.

Get a demo icon
icon

Business Intelligence

Turn insight into advantage with cross-functional reports & dashboards.

Get a demo icon
icon

Workflow Automation

Reduce the grunt work with end-to-end process automation.

Get a demo icon
HappyFox Vs Zendesk - Comparision | A Zendesk Alternative

Please fill in the form below to reveal pricing

Starter

$ -- / month
% % Savings Saving compared to monthly pricing
  • Unlimited Agents
  • 10,000 Tickets / year
  • 10 Custom Fields

Growth

$ -- / month
% % Savings Saving compared to monthly pricing
  • Unlimited Agents
  • 20,000 Tickets / year
  • 20 Custom Fields

Scale

$ -- / month
% % Savings Saving compared to monthly pricing
  • Unlimited Agents
  • 100,000 Tickets / year
  • 100 Custom Fields

Scale Plus

$ -- / month
% % Savings Saving compared to monthly pricing
  • Unlimited Agents
  • 250,000 Tickets / year
  • 200 Custom Fields

All plans come with SSL security, unlimited agents, smart rules, knowledge base, multilingual support, rich text formatting in tickets and iOS & Android apps.

Compare Help Desk Plans

 

Starter $1,499/mo

Growth $1,999/mo

Scale $2,499/mo

Scale Plus $4,999/mo

Unlimited
Unlimited
Unlimited
Unlimited
10,000
20,000
100,000
250,000
$0.04 /ticket/mo
$0.03 /ticket/mo
$0.02 /ticket/mo
$0.01 /ticket/mo
10
20
100
200

Ticket Management

1 TB
1 TB
2 TB
2 TB

Customer Management

Help Desk Automation

Support Center

10 brands
10 brands
10 brands
25 brands

Reporting

All Time
All Time
All Time
All Time

Security

Basic
Basic
Advanced
Advanced

Support

24/7
24/7
24/7
24/7
5AM-5PM (Mon-Fri)
5AM-5PM (Mon-Fri)
24/7
24/7
8AM-5PM (Mon-Fri)
8AM-5PM (Mon-Fri)
5AM-5PM (Mon-Fri)
24/7

Third Party Integrations

Inbuilt Integrations

Mobile

* Planned
# Only with custom domain

Frequently Asked Questions

What do you mean by unlimited agents? icon

For all the 'Unlimited Agents' plans, you can add any number of staff in your corporate domain. For example, if happyfox.com is your email domain, anyone with that email address can be invited as an agent.

What are custom fields and how does the limit work? icon

Custom fields are additional custom properties that you can add to a ticket, contact or contact group. Unlimited Agents plans have custom field limits. Ticket fields, contact fields, and contact-group fields collectively make up for the total custom fields used on your account.

What happens once we reach the total ticket limit? icon

You will be billed for every 5,000 additional tickets depending on your plan. The total ticket limit only applies to 'Unlimited Agents' plans.

Can I delete tickets to limit the total ticket count? icon

Yes, you can delete tickets to stay below the total ticket count. However, please note that deleted tickets cannot be restored. Consider upgrading to a higher plan if you need to retain all ticket history.

Can I pay month-on-month for 'Unlimited Agents' plans? icon

No. Unfortunately, we don't have a month-on-month option for 'Unlimited Agents' plans.

What are the available billing cycles? icon

For unlimited agent plans, we offer annual, 2-year savings plan (paid upfront), and 3-year contract options.

More from HappyFox

icon

Live Chat

Chat with your customers instantly on mobile, desktop, and web.

Start free trial icon
icon

Chatbot

Engage and reach your customers 24x7 with ready-to-go chatbots.

Get a demo icon
icon

Assist AI

Provide IT support directly from Slack and Microsoft Teams.

Get a demo icon
icon

Business Intelligence

Turn insight into advantage with cross-functional reports & dashboards.

Get a demo icon
icon

Workflow Automation

Reduce the grunt work with end-to-end process automation.

Get a demo icon

Thousands of great companies call HappyFox a great friend

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HappyFox Help Desk is the best Zendesk Alternative

Businesses love HappyFox Help Desk for its ease of use, intuitive UI, personalized support and unparalleled customization options.